How EFU Life helps improve your health?
EFU Life is the only company in Pakistan with the resources to deliver an effective
integrated health care programme that is sufficiently flexible to develop and grow as needs change.
Integrated healthcare
Integrated Health Care system that improves the quality of care while reducing / containing the cost.
EFU Life uses a state-of-the-art computerized system that enables us to track medical events, benchmark practice and analyze clinical practice in detail. All this activity is aimed at ensuring that patients receive the most appropriate care. If the patients need extensive treatment,
EFU Life staff doctors will work closely with the hospital to ensure that the best approach to treatment is being arranged.
An integrated HealthCare system consists of the following main components.
- Selection of only those hospitals that meet stringent quality criteria. Facility Assessment through internal grading system.
- Credentialing of network hospital's physician and surgeons.
- Case Management for admitted patients in network hospitals
Health Card
To provide that extra peace of mind, we will issue a personalized health card to each employee. In case of medical emergency, this card serves to identify
you to a network hospital. It features your insurance coverage details, emergency phone numbers and family details.
24 Hours Medical Hotline
In case of a medical emergency, our team of doctors is accessible 24 hours a day through our medical hotlines.
These doctors will guide and help you in seeking treatment and admission if needed in a network facility.
Call Center
The company has established a specialized Call Center that ensures timely response to all customer enquiries. The Call Center is available during office hours. Our dedicated and trained call center representative ensure that our valued customers are at complete ease and comfort by providing them the accurate information to all their enquiries.
Dedicated Customer Service Hotline
The company also has a dedicated customer service hotline, available after office hours, to cater to the needs of the customers.
Network Hospitals
EFU Life has developed close business relationships with a network of medical service providers. Today, the company enjoys strong professional association with a network of over 310 carefully selected hospitals spread throughout the country. These hospitals are accredited based upon the credentialing of their
physicians /surgeons and favorable assessment of their facilities. In addition to better quality care, you get the following benefits:
- No cash payment required, we reimburse hospitals directly.
- No claims form and no waiting time for reimbursement cheques.
- Less administrative work.
Discount Centers
To add greater value to our services, EFU Life Assurance Ltd has entered into a contract with some reputable providers whereby our insured members can avail discounts on Out Patient
Consultation and Investigations upon presenting their Health Cards (even where outpatient treatment is not covered under the policy).
Web portal
We provide a secure web based portal service* to our corporate clients. This facility enables our corporate customers to track the claim detail
and status of their insured employees any time without needing to contact EFU Life Customer service representative.